Refund and Cancellation Policy
Version 1.0 · Effective [Effective date]
In short: if Studio won't install or activate on a supported computer and we can't fix it, you get a full refund if you ask within 7 days of buying. Duplicate payments, and payments for which we could not deliver a key, are always refunded in full. Refunds go back to how you paid, with no deductions.
1. 7-day "won't install or activate" refund
We give a full refund if you ask within 7 days of purchase and Studio will not install or will not activate on a supported computer, and our support team cannot fix the problem. The refund is the full amount you paid, including all taxes.
A supported computer is:
- a Mac (Apple silicon or Intel), a 64-bit Windows 10 or 11 PC, or a 64-bit (x64) Linux computer;
- with your own working Claude Code (on Claude Pro or higher, or with an Anthropic API key); and
- meeting the other requirements listed on the Studio page at the time you bought.
2. Always refunded in full
- Duplicate payments. If you were charged more than once for the same purchase, we refund the extra payment, whenever you tell us.
- No licence delivered. If your payment went through but we could not deliver a working licence key, we refund you in full.
- Orders we cannot accept. If we cannot accept an order, for example because the amount received does not match it, we refund what you paid.
If money left your account but the payment did not complete, it is usually returned automatically by PhonePe or your bank within the timelines set by the Reserve Bank of India. If it has not come back after 7 days, email us with your order reference.
3. Cancellation
You can cancel at no charge at any time before your payment completes, simply by not finishing the payment. Because your licence key is delivered as soon as your payment is confirmed, a completed purchase cannot be cancelled except under this policy. We never charge cancellation or refund fees.
4. How to ask
- Email nikhai@spaceblanket.ai from the address you bought with. Include your licence key or order reference, your computer's operating system, and what happened (screenshots or error messages help).
- We acknowledge your email within 48 hours and help you get Studio working. If we can't, we approve the refund and tell you by email.
5. How you are refunded
- Refunds go back to your original payment method through PhonePe, our payment partner. We start the refund within 5 business days of approving it. Your bank or card issuer usually shows it within a further 5 to 7 business days.
- We refund the full amount you paid. We never deduct fees or charges.
- When we refund a purchase, we revoke the licence key, Studio stops working, and you should uninstall it.
6. What this policy does not cover
- A change of mind after Studio has installed and activated successfully.
- Charges from Anthropic (Claude Code or the API) or any other third-party service. Those providers bill you directly, and their own refund terms apply.
- Problems caused by an unsupported computer, or by a third-party service being unavailable.
7. Your statutory rights
This policy does not limit any right you have under the Consumer Protection Act, 2019 or any other applicable law.